2024 releases 1 – 9 of 43
AI skillsLanguages
Control action translation and set chat metadata
Finer control over translation and conversation metadata.
Languages
The AI now asks before switching languages
No more surprise language switches mid-conversation.
IntegrationsAI skillsLanguages
Limit the languages your AI uses
Keep your AI speaking only the languages you support.
IntegrationsLive chatUI & components
Links and attachments in Salesforce live chat
Richer Salesforce live chat conversations.
Team assistantAI skillsInsights
Collect input with clickable options
Let users click to choose, not just type.
Team assistant
Conversation history and notes in the team assistant
Pick up right where you left off in the team assistant.
Team assistant
The team assistant handles multiple questions per ticket
One ticket, many questions, one clear summary.
IntegrationsInsights
Review candidate questions and generate answers
Build your quality control questions faster.
LanguagesUI & components
Meet the new side panel view
A third way to show your AI: the side panel.