Freshdesk knowledge base and ticket integrations

July 13, 2024

• Defining pages to include/exclude when ingesting a website just got easier.
• You can now exclude a certain page from training data with a simple click.
• ⚙️ Freshdesk knowledge base and ticket integrations are now live. 🎉
• You can copy an AI response with a single click using the “copy to clipboard” icon that’ll appear when you hover over a response.
• Quality control questions are numbered (also in reports) and remain in the same order making it easier to refer to specific questions.
• Bug fixes regarding AI responses and retraining of sources