Auto-open the AI and smarter friendliness scoring

June 3, 2024

• Users will be identified when using the Test your AI feature in the dashboard so that it’s possible to show them in the conversations list and details pages.
• Segments now have a type so it’s easier to distinguish content vs tickets.
• You can now automatically show the AI popup (after a delay) instead of waiting for the end user to click to open it.
• The AI friendliness score now includes a sentence analysis. This means measuring how many sentences there are in a chunk. If the percentage is low, this indicates bad content (like an HTML footer being ingested).
• We now automatically clean audiences that haven’t been used in some time.