Connect Zendesk brands and Hubspot pipelines

May 27, 2024

• When configuring the team assistant, you can connect Zendesk brands or Hubspot pipelines to segments. The team assistant will also detect which of the brands/pipelines you’re currently viewing and it will automatically switch environments accordingly.
• When viewing the source(s) used for an AI response, the end-user will only see the sources that have been selected by the AI. In the Unless dashboard, however, you will now be able to see all related sources as well.
• User roles in Unless have been changed to administrator, user, and team assistant only.
• Messages in a conversation were sometimes showing out of order. This has been fixed.
• UI improvements were made to the team assistant.