Passwordless login and passkeys

March 16, 2026

• Improved the loading experience in an AI component when waiting for an AI skill to execute.
• Automatically detecting the language of the user and offering to switch the conversation language is now a default AI skill which you can switch on/off and edit.
• When a user manually switches the language in a component, a hidden log will be added to show this.
• Team assistant will now always switch topics when answering a ticket, even if a topic was manually selected before.
• Created personal user-connected API keys for the team assistant for added security.
• New login system with support for passwordless authentication and passkeys, including a redesigned welcome email.
• You can now test your AI for ticket topics as well.