Faster ingestion with a live progress bar

September 1, 2025

• We’ve optimized how training data gets ingested and retrained, so it should be faster moving forward. Plus, with the new progress bar, you will know exactly how far along the ingestion is.
• When viewing sources, you can add the column Updated to see when sources were updated last, meaning when the scan was completed.
• You can filter the conversations list by visitor ID. When viewing a conversation, you will also see a button to View visitor’s conversations if the visitor has been identified with a custom identifier.
• If a private resource is shown in search because an action is attached, we will no longer show a clickable link to the resource.
• Sidebox and floating button can now coexist.