Trigger actions after inactivity, plus the Sticos integration
June 30, 2025
Re-engage quiet users at just the right moment.
IntegrationsAI skillsUI & components
- It is now possible to trigger an action after a period of inactivity from the end-user. You can use this to trigger a final “Did that answer your question? Is there anything else I can help you with?” or to link them to a CSAT survey.
- Sticos knowledge base integration is now live! ⚙️
- You can edit the text of the tooltips (copy to clipboard, show sources, download transcript) via the AI component editor.
Improvements to the Google Drive integration:
- If the resource collection for a folder is set to public, it will now link to the original document.
- You can now opt to recursively ingest subfolders.
- Shortcuts are now supported.