See the full insights lists, not just the top 10

March 10, 2025

• When viewing the lists on the insights page (i.e., most asked, most unanswered, etc.), you can now see the full list (not just the Top 10).
• Conversations used to count as Escalated when the action was clicked. From now on, it only counts if the required fields are filled and sent.
• The weekly updates in Slack now include the number of sessions.
• We fixed a number of bugs.