Xurrent integration and Docx support

January 27, 2025

• You can now see all the tickets that got grouped together to form your suggested questions.
• Forwarding all AI conversations that didn’t escalate to a support email address is now possible. This is useful for keeping track of resolved cases in your CRM.
• ⚙️ Xurrent integration is now available! Pull your Xurrent knowledge base articles into Unless to use as training sources for your AI.
• Docx files are now supported when importing resources and PDF imports have been improved.