A better model and the Freshdesk team assistant

August 26, 2024

• All accounts have been upgraded to a better model.
• You can filter the quality control report based on score.
• You can integrate the team assistant with Freshdesk and configure your groups to environments and (optionally) topics in Unless.
• Topic names are now shown in the conversation details and the quality control report per question/answer.
• When redirecting to a URL (as an action), you can now set it to open in a new tab.
• Messages are now grouped and separated per segment. This means when in a segment, you will only see the messages in that segment and if you switch to a different segment, you will only see the messages in that newly selected segment.
• Bug fixes