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Markdown responses and the Confluence integration

December 18, 2023

Better-looking responses and a new way to bring in content.
Integrations
  • Conversation details pages now show responses in markdown so if the response originally contained bullet points, they will appear as such, URLs will be clickable, etc. Conversation details page with responses in markdown
  • 👍 You can now add a reply for when a user gives positive feedback to the answer provided by the AI. Positive feedback reply field in the Configuration tab
  • ⚙️ Confluence integration: It is now possible to directly pull documents from Confluence and use them as training material for your AI.
  • We’ve renamed the Websites tab to Environments. Many customers are using Unless in their CRMs, support environments, etc. so we wanted to make it clearer in the dashboard. Your website is an environment but you can use the Unless AI in other environments too.
  • Conversations are now readily accessible from the menu on the left.
  • Fixed some bugs and improved the UI.
New AI chat button templates