# PII whitelisting and FreshChat live chat handover — Releases — Unless

# PII whitelisting and FreshChat live chat handover

January 20, 2025
 Protect privacy without filtering your product names.  IntegrationsLive chatPrivacy & security
 - You can now add a **whitelist of words** you don’t want to be removed by the PII filter. This will ensure the data and privacy protections remain in place while preventing certain words (ie. names of your products) from getting filtered. ![Allowed PII words field in AI configuration](/_astro/AI_Configuration_-_Allowed_PII_words.Drwpt2dK_Z1KLnts.webp)
 - Live chat handover to FreshChat is now possible! 🎉
        [A redesigned navigation and orig...](/en/roadmap/2025/2025-01-13/)     [Xurrent integration and Docx sup...](/en/roadmap/2025/2025-01-27/)