# The team assistant handles multiple questions per ticket — Releases — Unless

# The team assistant handles multiple questions per ticket

November 18, 2024
 One ticket, many questions, one clear summary.  Team assistant
 - The team assistant can now **summarize and answer multiple questions** per ticket.
 - You can now filter conversations based on the segment.
 - We’ve implemented a **better PDF parsing library**. If you have indexed PDFs, you can retrain them with the improved system to see if the results are better.
 - We’ve adjusted the AI to make less arbitrary decisions. When multiple articles could answer a question, the AI now summarizes options and asks for clarification before proceeding, ensuring more relevant responses.
        [Review candidate questions and g...](/en/roadmap/2024/2024-11-11/)     [Conversation history and notes i...](/en/roadmap/2024/2024-11-25/)