# Live chat handover to Salesforce and downloadable transcripts — Releases — Unless

# Live chat handover to Salesforce and downloadable transcripts

October 14, 2024
 More handover options and a downloadable transcript.  IntegrationsLive chatAI skills
 - You can now trigger an action (eg. contact support) after an unanswered question as well as after every single response.
 - You can add a javascript rule to determine if/when an action is shown. For example, you can set up a “live chat handover” action which will only get triggered during the week, within business hours.
 - A download icon has been added to the chat window, allowing the user to **download a chat transcript**.
 - **Live chat handover** to Salesforce is now possible! 🎉
 - The Salesforce integration for ingesting sources now supports the Body field.
 - In the conversations list view, you can now add a column to see the **current URL** and filter based on it.
 - The resource list now has a **column for publish date** (if available) which can be used to sort the list and prioritize your content efforts.
 - You can **add a pre-action message** to show before asking for user input. For example, if asking for an email address, you can add a note that says “You can leave your email address here and our team will be in touch shortly”.
 - Fixed a UI issue with the chat incentive buttons, improving consistency.
 - Fixed a bug regarding the email collection action.
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